When you plug the device into your USB, Windows will look for the associated driver, if it cannot find this driver then you will be prompted to insert the driver disc that came with your device. Common USB Device errors are ‘ usb port not working ‘, ‘device descriptor request failed error’ or ‘bugcodeusbdriver’ issues. Provides support for NI data acquisition and signal conditioning devices. NI-VISA Provides support for Ethernet, GPIB, serial, USB, and other types of instruments. Welcome to the driver and software download page. 32-bit or 64-bit? Check in the general tab of your system window to find out which version. When you have clicked your driver link, make sure you select the 'Save' option when prompted. Do not select 'Run' as this may impact on the installation of the driver. Download any of the past six PureConnect releases and patches. Utilities and Downloads This is a public page within the resource center that lists the PureConnect utilities and provides links to the secure files.
- Genesys Input Devices Driver Download Free
- Genesys Input Devices Driver Download
- Genesys Input Devices Driver Download Windows 10
- 2Selection rules
- 3Combinations of settings
How to set up your audio devices, such as headsets, to work with Genesys Softphone.
Genesys Softphone uses the following criteria to select its audio input and output devices:
- Basic Settings—the basic settings for audio input and output devices
- Selection Rules—the rules used to select an audio device, auto-answer a call, and reject a call
- Combinations of settings—different combinations of settings affect audio device selection, auto-answer, and call rejection
Basic settings
Headsets and other audio input devices are configured by using the following parameters:
- headset_name
- audio_in_device
- audio_out_device
If none of the audio devices that are accessible to the endpoint match the device names in the configuration file, the Genesys Softphone will pick up the first available devices from the WebRTC lists for audio devices.
The headset_name, audio_in_device, and audio_out_device options support both device proper names and regular expressions.
Selection rules
The following rules are used to select an audio device, auto-answer a call, and reject a call.
Audio device selection
The procedure for audio device selection is applied on startup and every time any changes are made to device presence (such as when a new device is plugged in or an existing device is removed):
Genesys Input Devices Driver Download Free
- The first device in the applicable list that is present in the system is selected when possible. This device (or devices) will either be specified by headset_name or by audio_in_device and audio_out_device, depending on whether use_headset has been enabled.
- If none of the configured devices are present (or if the configuration list is empty), then the Genesys Softphone will select the audio devices using the priority that has been provided by WebRTC, based on the order of the available devices in its device list.
Auto-answer
In cases where either of the following conditions is met, the auto-answer functionality is blocked (a policy of should answer returns unknown, although a manual answer is still possible):
- use_headset is set to 1, and none of the devices listed in the headset_name settings is currently present (but session rejection is not applicable, that is, reject_session_when_headset_na has been set to 0)
- The Genesys Softphone was unable to find any usable microphone or speaker device (applicable to cases when use_headset is set to 0)
Finally, when auto_answer is set to 1 and the auto-answer functionality is not blocked (and the call was not already rejected), the Genesys Softphone answers the incoming call automatically (the should answer policy returns true).
Rejecting a call
For backward compatibility with previous releases, a call can only be rejected when both of the following conditions are met (a policy of should answer returns false):
- Both use_headset and reject_session_when_headset_na are set to 1
- None of the devices listed in the headset_name settings is currently present
When these conditions are met using Genesys Softphone with SIP, an incoming call is rejected with a SIP response code as configured in the sip_code_when_headset_na setting. If the setting is missing or the value does not belong to the valid range of 400 to 699, then the default of 480 (Temporarily Unavailable) is used.
In addition, when these conditions are met, the Genesys Softphone will refuse to initiate any new calls, that is, it will reject outgoing calls.
Note that the availability of a fallback device (selected by Step 2 in the Audio Device Selection section) does not affect call rejection.
Combinations of settings
The following combinations of settings affect audio device selection, auto-answer, and call rejection in the ways described below.
use_headset=1
Headset is Available The Genesys Softphone considers a headset to be available if a headset was found by name in the list of headset_name entries. (The highest priority device in the list is selected). Outgoing calls can be initiated. | auto_answer=1 | Incoming calls are answered automatically. |
auto_answer=0 | Incoming calls are answered manually. | |
Headset is Not Available The Genesys Softphone decides that no headset is available if a headset was not found by name in the list of headset_name entries. An audio device is still assigned, if possible (that is, if any supported devices are present in the system), using the first available audio input and output devices from the list compiled by WebRTC. | No auto-answer is possible in this sub-case, so the auto_answer setting is not used | reject_session_when_headset_na=1
|
reject_session_when_headset_na=0
|
use_headset=0
Audio devices are configured using the names from the audio_in_device and audio_out_device settings. The Genesys Softphone selects the highest-priority input and output devices from that list or, if no valid devices are found in that list, from the first available devices in the list compiled by WebRTC. Outgoing calls can be initiated.
Both microphone and speaker are available | auto_answer=1 | Incoming calls are answered automatically. |
auto_answer=0 | Incoming calls are answered manually. | |
Either microphone or speaker is not available
| No auto-answer is possible in this sub-case, so the auto_answer setting is not used | Auto-rejection is not applicable, so the reject_session_when_headset_na setting is not used |
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Genesys Input Devices Driver Download Windows 10
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