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- When you type a website into your address bar—like PCMag.com—your computer doesn't actually know where to go on its own. Instead, it looks that address up on a Domain Name System (DNS) server.
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I returned home for the holidays with my laptop running Windows 7 Enterprise 64-bit. When I connect to the wireless network, my laptop reports that it is connected with internet access, but there is no browsing capability at all. P2P works, Steam works, but Chrome/Firefox/Steam browser give me the 'This webpage is not available' page, telling me that the DNS lookup failed. All the other computers at home are working happily.
My settings were to obtain an IP address and DNS server address automatically. nslookup said DNS request timed out. It didn't work with the wireless or the wired internet with an ethernet cable.
I set up another network by using my iPhone as a hotspot to make sure it wasn't an issue with all connections, and my computer could browse just fine using the iPhone hotspot. But it didn't work with my home connection.
The first thing I tried was to use openDNS's DNS addresses (208.67.222.222 and 208.67.220.220) with my home connection. It still failed, and nslookup gave the same 'DNS request timed out.'
I reset the modem/router (it's combined, unfortunately) to factory settings and tried directly connecting with an ethernet cable again. It worked for half a second and I opened 2 webpages before it stopped and gave the DNS errors again. I tried the wireless internet and it still didn't work.
I can connect to the modem/router. I made a guest network just to try it, and I got DNS errors again. When I reconnected to my primary network, it worked for half a second again, then stopped.
My next attempt to fix it was going to the cmd prompt and typing ipconfig /release then ipconfig /renew. I restarted my computer and tried again, but I still received the same errors, with P2P working like before.
I turned off my firewall and tried, but it still didn't work.
Then I tried ipconfig /registerdns, restarted my computer and tried again. Still didn't work.
At this point, IPv6 has been disabled, but it's still not working.
I restarted the modem/router multiple times, but it does nothing to alleviate the problem.
I have Microsoft Security Essentials, did a scan, nothing detected.
Also tried System Restore to two days ago, got an error about how it failed.
Summary:
Using openDNS address.
Turned off IPv6
ipconfig /release ipconfig /renew
ipconfig /registerdns
no virus/trojan
system restore failed
None of the above worked. Other computers at home using the ISP's provided DNS server work. My computer works with other connections, but not my home network.
Is there anything else I can try?
Thanks in advance.
Suddenly you cannot access any websites through the Internet. Then you try to troubleshoot the network problems on your Windows. It tells you the DNS server not responding is the culprit. You may see one of these:
“The DNS server isn’t responding.
Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding.”
Don’t worry if this problem occurs. You can fix this problem with our following guide.
Try these fixes
If you’d like to know why you can’t browse the Internet due to the ‘DNS server not responding, you can go to read the reason part. Otherwise, follow along with the solutions directly.
Bonus Tip: Try using VPN to fix the connection problem.
Note: The screens shown below are from Windows 10, but all the methods also apply to Windows 7/8.
Why can’t I access websites when the DNS server not responding?
First, let’s figure out what a DNS server is. DNS (Domain Name System) server helps to translate the website address into the IP address for your browser to connect to.
For example, when you want to access our website: www.drivereasy.com on Chrome, the DNS server translates it into our public IP address: 144.217.68.24 for Chrome to connect to.
So you may know if there’s any wrong with your DNS server, you cannot access any website on your browser. No exception that if your DNS server stops responding, you cannot access the websites through the Internet.
Solution 1: Correct your DNS server address
The DNS server not responding error could be probably caused by an incorrect DNS server address. So you can follow these to correct your DNS server address:
1) On your keyboard, press the Windows logo key and R at the same time to invoke the Run box.
2) Type control and press Enter.
3) Click Network and Sharing Center in Large icons.
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4) Click Change adapter settings.
5) Right-click on Local Area Connection, Ethernet or Wi-Fi according to your Windows. Then click Properties.|
6) Click Internet Protocol Version 4(TCP/IPv4), then Properties.
7) Tick on Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.
8) Click Internet Protocol Version 6(TCP/IPv6), then Properties.
9) Tick on Obtain an IP address automatically and Obtain DNS server address automatically. Then click OK.
Restart your computer and try to access the website you want to go to again and see if it succeeds.
Solution 2: Clear your DNS cache and reset your IP
1) Type cmd in the search box from the Start menu. Then right-click on Command Prompt to select Run as administrator.
Note: Click Yes when prompted by the User Account Control.
2) On the open black window, type the following commands and press Enter after each.
Then restart your computer and try to access the website you want to visit again and see if it succeeds.
Solution 3: Update your network adapter driver
Your DNS server won’t respond if the network adapter driver is outdated. You can update your network adapter driver manually or, if you’re not confident playing around with drivers, you can do it automatically with Driver Easy.
Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.
You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money-back guarantee):
1) Downloadand install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).
Note: You can do it for free if you like, but it’s partly manual.
After updating your network adapter driver, please restart your computer. Try to access the website you want to go to again and see if it succeeds.
Solution 4: Restart your modem and router
If your modem or router doesn’t work properly, the DNS server could stop responding, either. You can restart your modem and router if you have one to solve the problem.
1) Press the power button of your modem or router to power off, then wait for a while and press the power button again to start it again.
2) Try to access the website you want to go to again and see if it succeeds.
Dns Driver Update
Hopefully, this article has helped you fixed the problem. Feel free to comment below with your own experiences and share with your friends or colleagues if they’re experiencing the same problem.